Next Level Gaming Experience, LLC
Doing Business As: Next Level Gaming & Entertainment Experience
Contact: info@nextlevelgamingfl.com | (407) 602-8811
Website: https://nextlevelgamingfl.com
Effective Date: January 1, 2023
Last Updated: October 1, 2025
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”) and Next Level Gaming Experience, LLC (“Company”). By booking services or accessing our website, you agree to be bound by these Terms. The Company reserves the right to modify these Terms at any time without notice. You represent that you are at least eighteen (18) years of age.
IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.
The Company provides mobile entertainment services including video game theaters, virtual reality experiences, photo booths, laser tag, and event coaching on an independent contractor basis. Services, equipment, and features are subject to availability and may vary. No warranties are made beyond those in the written booking confirmation.
3.1 Booking Confirmation
Bookings are confirmed only upon receipt of paid deposit from invoice issued by the Company. The Company reserves the right to refuse service to any person or entity for any reason.
3.2 Payment Terms
All prices are in USD and subject to change (confirmed bookings honored). Prices do not include sales tax. A credit card convenience fee may apply where permitted by law. Final payment is due per booking confirmation (typically seven (7) days prior to event). Accepted methods: Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, Cash App, Afterpay. Late or non-payment results in immediate cancellation without refund.
3.3 Additional Charges
Customer authorizes the Company to charge the payment method on file for:
4.1 Customer Cancellation
Submit cancellation requests in writing to info@nextlevelgamingfl.com with booking confirmation number.
Fourteen (14) or More Days’ Notice:
Deposit refunded less Fifty Dollars ($50.00) processing fee. Refunds processed within 7-10 business days.
Less Than Fourteen (14) Days’ Notice:
No refund issued. All payments forfeited.
No-Show:
No refund issued. All payments forfeited.
4.2 Company Cancellation
The Company may cancel for weather, equipment failure, force majeure, safety concerns, breach of Terms, or any other reason. Customer receives: (a) full refund including deposit; or (b) free rescheduling, subject to availability.
4.3 Limitation of Liability
The Company is not liable for consequential, incidental, indirect, special, or punitive damages arising from cancellation, including venue costs, catering, travel, or emotional distress. Total liability is limited to refund of payments made.
Submit requests to info@nextlevelgamingfl.com with booking number and new dates.
First Rescheduling: Free, subject to availability. New date must be within ninety (90) days of original date.
Subsequent Rescheduling: Subject to availability and fees at Company’s discretion.
Company-Initiated Rescheduling: No fees apply.
Travel surcharge applies based on distance from the intersection of Narcoossee Road and US Highway 192, Saint Cloud, FL 34773. Amount disclosed at booking. Non-negotiable and non-refundable.
The Company may cancel or reschedule for lightning within ten (10) miles, heavy precipitation, high winds (25+ mph sustained/35+ mph gusts), flooding, tornado/hurricane warnings, or any unsafe conditions as determined in the Company’s sole discretion. The Company is not liable for weather-related damages or expenses.
8.1 Customer Responsibility
Customer is solely responsible for equipment safety and security during the event. Customer must provide a safe location, supervise guests, prevent unauthorized access, and compensate the Company for any damage, loss, or theft at full replacement value.
8.2 Charges
The Company will charge the payment method on file for full replacement cost of damaged/lost/stolen equipment, repair costs, lost revenue, and administrative fees.
8.3 Property Damage
The Company is not responsible for damage to Customer’s property (lawns, driveways, landscaping, structures) from equipment placement or service provision, even if the Company suggests the location. Customer assumes all risk and liability.
9.1 Assumption of Risk
Customer acknowledges that participation in gaming, VR, laser tag, and entertainment activities involves inherent risks including injury, property damage, equipment malfunction, motion sickness, and eye strain. Customer and guests voluntarily assume all risks.
9.2 Release and Waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER RELEASES, WAIVES, DISCHARGES, AND COVENANTS NOT TO SUE the Company, its owners, officers, employees, agents, and contractors (collectively “Released Parties”) from any and all liability, claims, demands, actions, damages, losses, costs, and expenses (including attorneys’ fees) arising from any loss, damage, injury, or death sustained while participating in Company services, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASED PARTIES OR OTHERWISE.
9.3 Indemnification
Customer agrees to indemnify, defend, and hold harmless the Released Parties from all claims, liabilities, damages, losses, costs, expenses, and attorneys’ fees arising from:
This indemnification survives termination of these Terms.
For guests sixteen (16) years or younger, a parent/guardian/responsible adult (18+) must be present and within immediate visual/auditory contact. For guests under seven (7), a parent/guardian/responsible adult must be physically present inside the game theater during participation.
Game Coaches facilitate gameplay and ensure safe equipment use. They are not babysitters, childcare providers, or supervisors of individual children. The Company is not liable for injuries resulting from inadequate supervision.
The Company offers games with various ESRB ratings (E, E10+, T, M). Parents are solely responsible for monitoring children’s game selections, communicating content restrictions, and supervising children. The Company is not responsible for exposure to age-inappropriate content, especially at large multi-age events.
Strictly prohibited inside game theater. May be consumed in outdoor areas only. Violations may result in cleaning fees up to $150.00. Exceptions require written approval seven (7) days in advance.
13.1 Alcohol
Alcohol permitted subject to security deposit/surcharge. Customer ensures guests are 21+, complies with all laws, and assumes all liability. The Company may refuse service to intoxicated guests or terminate event immediately without refund.
13.2 Illegal Drugs
Strictly prohibited. Violation results in immediate termination without refund, forfeiture of all payments, and law enforcement notification.
Equipment requires 60+ feet clearance, level surface (concrete/asphalt/compacted gravel), 14+ feet overhead clearance, and safe access. Prohibited surfaces: grass (unless pre-approved), soft soil, sand, mud, standing water.
Do not disconnect truck from trailer or tamper with equipment. Violations result in immediate termination and liability for damages. If location is unsuitable upon arrival, the Company may refuse setup and terminate without refund.
The Company makes reasonable efforts to provide internet but does not guarantee availability, quality, or reliability. Connectivity depends on factors beyond the Company’s control. No refunds for connectivity issues. Offline games available.
By booking, Customer grants the Company a perpetual, royalty-free, worldwide license to use photographs and videos from the event, including images of Customer and guests, for marketing purposes without compensation or approval rights.
Opt-out: Email info@nextlevelgamingfl.com forty-eight (48) hours before event.
Gratuities for Game Coaches are voluntary and appreciated but not required. Abusive or threatening behavior toward Company personnel results in immediate termination without refund.
The Company is not liable for failure to perform due to events beyond its control, including natural disasters, pandemics, government orders, terrorism, war, strikes, or utility failures. Remedy: free rescheduling or full refund. Not liable for consequential damages.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
The Company’s total liability for any claim is limited to the amount Customer paid for the event.
The Company is not liable for indirect, incidental, consequential, punitive, or exemplary damages; lost profits; emotional distress; damages exceeding amount paid; or injuries to persons or property at the event.
This limitation applies regardless of legal theory (contract, tort, negligence, strict liability) and even if advised of the possibility of such damages.
20.1 Informal Resolution
Before legal action, Customer must email info@nextlevelgamingfl.com to negotiate in good faith for thirty (30) days.
20.2 Binding Arbitration
All disputes shall be resolved by binding arbitration under American Arbitration Association (AAA) Commercial Arbitration Rules in Osceola County, Florida. One arbitrator. Decision is final and binding.
20.3 Class Action Waiver
CUSTOMER WAIVES ALL RIGHTS TO PARTICIPATE IN CLASS ACTIONS, CONSOLIDATED ACTIONS, OR REPRESENTATIVE ACTIONS. ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. CUSTOMER WAIVES THE RIGHT TO A JURY TRIAL.
These Terms are governed by Florida law. Any legal action must be brought exclusively in state or federal courts in Osceola County, Florida. Customer submits to exclusive jurisdiction and waives objections to venue.
Severability: If any provision is invalid, it is severed and remaining provisions remain in effect.
Entire Agreement: These Terms, the Privacy Policy, and booking confirmation constitute the entire agreement.
No Waiver: Failure to enforce any provision does not waive the right to enforce it later.
Assignment: Customer may not assign these Terms. The Company may assign freely.
Survival: Liability, indemnification, release, dispute resolution, and governing law provisions survive termination.
Next Level Gaming Experience, LLC
Email: info@nextlevelgamingfl.com
Phone: (407) 602-8811
Website: https://nextlevelgamingfl.com
BY BOOKING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.