Next Level Gaming Experience, LLC
Doing Business As: Next Level Gaming & Entertainment Experience

Contact: info@nextlevelgamingfl.com | (407) 602-8811
Website: https://nextlevelgamingfl.com

Effective Date: February 1, 2023
Last Updated: January 1, 2026

1. SMS PROGRAM DESCRIPTION

Next Level Gaming Experience, LLC (“Company,” “we,” “our,” “us”) offers an SMS (text message) marketing program that allows customers to receive promotional messages, special offers, event reminders, booking confirmations, and other information related to our mobile entertainment services.

By opting in to our SMS program, you consent to receive recurring automated marketing and transactional text messages from the Company at the mobile phone number you provided.

1. OPT-IN AND CONSENT

2.1 How to Opt In

You may opt in to receive SMS messages by:

• Checking the SMS opt-in box on our website booking form
• Texting a keyword to our designated short code or phone number (as advertised)
• Providing your mobile phone number and verbal or written consent to receive SMS messages

2.2 Express Written Consent

By opting in, you provide your express written consent to receive automated marketing and transactional text messages from Next Level Gaming Experience, LLC. You certify that you are the authorized user of the mobile phone number you provide or have obtained authorization from the account holder.

2.3 Consent Not Required for Purchase

Consent to receive SMS messages is not a condition of purchasing any goods or services from the Company. You may book our services without opting in to SMS marketing.

1. MESSAGE FREQUENCY

Message frequency varies depending on your activity and our promotional schedule. You may receive:

• Marketing messages: Approximately 2-4 messages per month (may vary based on promotions and special events)
• Transactional messages: Booking confirmations, event reminders, and service updates as needed

Message frequency is subject to change without notice.

1. MESSAGE AND DATA RATES

Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all SMS messages sent and received. The Company is not responsible for any charges incurred from your mobile carrier. Contact your mobile carrier for information about your text messaging plan and applicable rates.

1. HOW TO OPT OUT (STOP)

5.1 Unsubscribe Instructions

You may opt out of receiving SMS messages at any time by:

• Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us
• Contacting us at info@nextlevelgamingfl.com or (407) 602-8811 and requesting to be removed from the SMS program

5.2 Confirmation

After you send the STOP message, you will receive one final confirmation message stating that you have been unsubscribed. You will not receive any further messages unless you opt in again.

5.3 Effect of Opting Out

Opting out of SMS marketing messages will not affect transactional messages related to your bookings (e.g., booking confirmations, event reminders, cancellation notifications) unless you specifically request to opt out of all SMS communications.

1. HELP AND CUSTOMER SUPPORT

6.1 Help Instructions

For assistance with the SMS program, reply HELP to any text message you receive from us. You will receive a message with customer support contact information.

6.2 Contact Information

For questions, concerns, or support regarding the SMS program, contact us:

Next Level Gaming Experience, LLC
Email: info@nextlevelgamingfl.com
Phone: (407) 602-8811
Website: https://nextlevelgamingfl.com

1. SUPPORTED CARRIERS

Our SMS program is supported by major U.S. mobile carriers, including but not limited to:

AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, and other participating carriers.

Carriers are not liable for delayed or undelivered messages. The Company is not responsible for messages that are not delivered due to carrier issues, network outages, or other technical problems beyond our control.

1. PRIVACY AND DATA USE

8.1 Information We Collect

When you opt in to our SMS program, we collect:

• Your mobile phone number
• Opt-in date and time
• Message delivery and engagement data (e.g., delivery status, click-through rates)

8.2 How We Use Your Information

We use your mobile phone number and related information to:

• Send you SMS messages as described in this policy
• Improve our SMS program and services
• Comply with legal and regulatory requirements

8.3 Privacy Policy

Your use of our SMS program is also governed by our Privacy Policy, available at https://nextlevelgamingfl.com/privacy-policy. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

1. NO MOBILE INFORMATION SHARING

We will not share, sell, rent, or trade your mobile phone number with third parties for their marketing purposes without your express consent. We may share your information with service providers who assist us in delivering SMS messages (e.g., SMS platform providers), but these providers are contractually obligated to protect your information and may only use it to provide services to us.

1. TERMS AND CONDITIONS

10.1 Acceptance

By opting in to our SMS program, you agree to these SMS Terms and Conditions, our Privacy Policy, and our Terms of Service. If you do not agree, do not opt in to receive SMS messages.

10.2 Modifications

We reserve the right to modify these SMS Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website with a new “Last Updated” date. Your continued participation in the SMS program after any modification constitutes acceptance of the updated terms.

10.3 Termination

We reserve the right to terminate or suspend the SMS program, or your participation in the program, at any time for any reason without notice.

1. DISCLAIMER OF WARRANTIES

The SMS program is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee:

• That messages will be delivered on time or at all
• That the SMS program will be uninterrupted, secure, or error-free
• That any defects or errors will be corrected

1. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR PARTICIPATION IN THE SMS PROGRAM, INCLUDING BUT NOT LIMITED TO:

• Delayed, failed, or undelivered messages
• Charges incurred from your mobile carrier
• Unauthorized access to or use of your mobile phone number
• Technical issues, network outages, or system failures

The Company’s total liability for any claim related to the SMS program is limited to Fifty Dollars ($50.00).

1. COMPLIANCE WITH LAWS

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable federal and state laws and regulations. We will only send SMS messages to individuals who have provided express written consent.

1. AGE REQUIREMENT

You must be at least eighteen (18) years of age to opt in to our SMS program. By opting in, you represent and warrant that you are at least 18 years old.

1. CONTACT INFORMATION

For questions, concerns, or requests regarding the SMS program or these SMS Terms and Conditions, contact us:

Next Level Gaming Experience, LLC
Email: info@nextlevelgamingfl.com
Phone: (407) 602-8811
Website: https://nextlevelgamingfl.com

To opt out, reply STOP to any text message or contact us using the information above.

BY OPTING IN TO OUR SMS PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE SMS TERMS AND CONDITIONS.