Next Level Gaming Experience, LLC
Doing Business As: Next Level Gaming & Entertainment Experience
Contact: info@nextlevelgamingfl.com | (407) 602-8811
Website: https://nextlevelgamingfl.com
Effective Date: January 1, 2023
Last Updated: October 1, 2025
This Cancellation and Refund Policy explains how to cancel or reschedule your event and what refunds, if any, you may be entitled to receive. By booking our services, you agree to this policy.
For complete terms and conditions, please review our full Terms of Service at https://nextlevelgamingfl.com/terms.
To cancel your event, you must submit a written cancellation request via email to info@nextlevelgamingfl.com and include:
Cancellations are not effective until you receive written confirmation from the Company.
Phone cancellations are not accepted. All cancellations must be submitted in writing via email.
3.1 Cancellations with 14 or More Days’ Notice
If you cancel your event fourteen (14) or more days prior to your scheduled event date, you will receive:
Example: If your event is scheduled for October 30th and you cancel on or before October 16th, you will receive a refund minus the $50 processing fee.
3.2 Cancellations with Less Than 14 Days’ Notice
If you cancel your event less than fourteen (14) days prior to your scheduled event date:
Example: If your event is scheduled for October 30th and you cancel on October 17th or later, you will not receive any refund.
3.3 No-Show Policy
If you or your event host are not present at the scheduled event location at the scheduled time, or if access to the location is denied, your event will be considered a “no-show.”
No-show events:
We will make reasonable efforts to contact you before declaring a no-show (minimum 15-minute wait time and at least two contact attempts).
4.1 How to Reschedule
To reschedule your event, submit a written request via email to info@nextlevelgamingfl.com and include:
Rescheduling is not confirmed until you receive written confirmation from the Company with your new event date and time.
4.2 Rescheduling Policy
First Rescheduling Request:
Subsequent Rescheduling Requests:
Rescheduling Deadline:
4.3 Weather-Related Rescheduling
If the Company initiates rescheduling due to severe weather:
If you request rescheduling due to anticipated weather:
5.1 When We May Cancel
The Company reserves the right to cancel or reschedule your event due to:
5.2 Your Options if We Cancel
If the Company cancels your event, you may choose:
Option 1: Full Refund
Option 2: Free Rescheduling
5.3 What We Are NOT Responsible For
If the Company cancels your event, we are NOT liable for:
Our total liability is limited to the refund of payments made to the Company for your specific event.
6.1 Refund Timeline
Approved refunds will be processed within seven to ten (7-10) business days from the date of cancellation confirmation.
Refunds will be issued to the original payment method used for the booking. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
6.2 Processing Fee
All refunds for cancellations with 14+ days’ notice are subject to a $50.00 non-refundable processing fee to cover administrative costs.
6.3 Non-Refundable Items
The following are non-refundable under any circumstances:
7.1 Contact Us First
If you have a dispute regarding a charge or refund, please contact us at info@nextlevelgamingfl.com or (407) 602-8811 before initiating a chargeback with your credit card company. We will work with you in good faith to resolve any billing issues.
7.2 Chargeback Policy
Initiating a chargeback for services that were provided or for cancellations that do not qualify for a refund under this policy may result in:
8.1 Emergency Situations
In the event of documented medical emergencies, family emergencies, or other extraordinary circumstances, the Company may, at its sole discretion, make exceptions to this policy. All exception requests must be submitted in writing with supporting documentation (e.g., doctor’s note, death certificate, hospital records).
Exception requests are reviewed on a case-by-case basis and are not guaranteed.
8.2 Military Deployment
Active-duty military personnel who receive deployment orders after booking may be eligible for special consideration. Contact us with a copy of your deployment orders for review.
For cancellations, rescheduling, refund inquiries, or questions about this policy, contact us:
Next Level Gaming Experience, LLC
Email: info@nextlevelgamingfl.com
Phone: (407) 602-8811
Website: https://nextlevelgamingfl.com
Business Hours: Monday – Sunday, 9:00 AM – 9:00 PM EST
Please allow up to 24-48 hours for a response to email inquiries.
We reserve the right to modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website with a new “Last Updated” date. Your continued use of our services after any modification constitutes acceptance of the updated policy.
This Cancellation and Refund Policy is part of and subject to our complete Terms of Service. For full terms and conditions, including liability waivers, assumption of risk, dispute resolution, and other important provisions, please review our Terms of Service at https://nextlevelgamingfl.com/terms.
BY BOOKING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS CANCELLATION AND REFUND POLICY.
END OF CANCELLATION AND REFUND POLICY